If this happends to you go to their on line support /web site at firstname.lastname@example.org and fill in your information or just call them at 888-813-0008. I emailed yesterday and called this am and Bruce at Peoplesmart helped me out immediately and emailed me a note that my refund request was processed and forwarded my credit card company.
He indicated that the problem may have been the way their site was accessed from whitepages site and suggested next time go to peoplesmart.com directly.
Of course at this point I am reluctant to near it. Bye!