Update by user Jan 20, 2016
What is unethical about this practice is (a) enrolling participants in TWO separate services on the sly and (b) only canceling ONE when customers are clearly attempting to sever ties with/cancel all services.Additionally, every other service (student loans, credit cards, etc.) send monthly billing statements to customer's email to remind/provide record of upcoming bills and withdrawals from one's checking account.
A thorough perusal of my email accounts (b/c I save everything) demonstrates that Peoplesmart NEVER sent any such emails. Ever. Even my spam/promotions folder is holding onto stuff from the past few months, and there was nothing.
Therefore, refunding four months is a hollow gesture at best, considering that they charged me for 16 months, when only ONE of those months were what I wanted (and assumed) I paid for.
Given how many complaints similar to mine that I've found on this site and others, it's clear that this company is engaged in non-ethical business practices and that it will continue to do so.
Original review posted by user Jan 18, 2016
In October of 2014 I purchased the $19.95 for a month of background checks and cancelled within days.I have never had any record of emails from PeopleSearch at all...yet they have somehow been charging me.
I'd NEVER ordered (or wanted) Identity Smart, and yet a perusal of this site shows that others who have had the same issue are being told they cancelled Identity Smart and not the former. This is utter and complete garbage and a scam.
They've STOLEN close to $300 from me and I'm definitely pissed.
I'm contesting these charges with my bank and reporting this organization to both my state's consumer advocacy group, FTC, as well as the BBB.
meegish2 wrote the review because of "continued to charge me after cancellation; never processed cancellation. " at Peoplesmart. Reviewer claimed that he or she lost $280 and wants Peoplesmart to issue a full refund.
The most disappointing in user's experience was unauthorized billing and 240 dollar free trial. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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