Peoplesmart Reviews and Complaints | peoplesmart.com @ PissedConsumer Page 3

Anonymous

Guest-581357

Doylestown, Pennsylvania

Peoplesmart - People Search Review from Doylestown, Pennsylvania

Jan 12, 2015

3.3

why can't a person that I Know exist be found, she lived at my house for a while. I've known her for 20 years.

She now lives and works some place in Pittsburg, Kansas. Waiting for your reply.

Peoplesmart Reply:

Dear Mr. Harrison,

Thank you for your recent correspondence to PissedConsumer.com dated January 12, 2015. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we issued a refund for the amount of $9.95 which has been processed for receipt number 617776052.This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds.

The information that we provide is based on the search details provided. We conduct an extensive search of all databases for the information requested. We apologize that we were not able to find any information on the person whom you were searching. Our site searches through public records to locate information, but there may be instances in which no information is available. For example, some people may request that their information be removed from our site. However, if no information can be found, we will refund the amount of the purchase.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Sincerely,
Susie L.

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Anonymous

Guest-571485

Rohnert Park, California

OVERCHARGED

Dec 18, 2014

1.0

I paid for the free trial to PeopleSmart and cancelled it. See now that I have been being charged for MONTHS after I cancelled it.

What a scam. I would like them to reimburse me for everything I was charged. Was never able to find out anything on that site. I called and talked to someone and they assured me that was all I had to do.

I'm very upset by the way they robbed me for something that I cancelled. I'm hoping that they will step up to the plate and resolve this matter by refunding me my entire amount.

Loss:

$199

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Ms. Monticello,

Thank you for your recent correspondence to PissedConsumer.com dated 12/18/2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have issued four refunds on 12/18/2014, for the amount of $79.80 which has been processed for order number 560905379. Please allow at least 3-5 business days for your financial institution to receive the funds.

After researching your account we see that you signed up for an unlimited search membership to PeopleSmart and 7-day Free Trial subscription to IdentitySmart. IdentitySmart is a service that provides you with the tools needed to manage and protect your identity. Your PeopleSmart membership includes basic People Searches which will return listed contact information, such as address and phone number. You canceled your subscription to IdentitySmart; however, you did not cancel your subscription to PeopleSmart. As such, the membership continued to bill monthly, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

In our terms of use, we state that all sales are final after 60 days, so we typically do not refund beyond two months. However, we have made an exception in this case and issued refunds for the last four months.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Susie L.
Member Services

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Anonymous

Guest-558873

Lewis Center, Ohio

Peoplesmart - Trial Membership Review from Lewis Center, Ohio

Nov 17, 2014

1.0

I tried to find a few numbers, including two I already new and one college friend. I had tried a couple days previously but cancelled that trial because the info was so out of date.

Thinking I had actually cancelled my trial, I re registered from my personal email and gave more info to search engine, but results were flawed, so again I cancelled. Both accounts were debited by PeopleSmart as if they simply ignored my cancellation. I wrote to them via their customer service site, to no avail. I WILL report them to BBB and whoever else will listen if issue not resolved to my satisfaction by end of week.

This is theft and a scam in my book!

To offer a trial but ignore a timely cancellation... I want my money back!!

Peoplesmart Reply:

Dear Ms. Studebaker,

Thank you for your recent correspondence to PissedConsumer.com dated November 17, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

We apologize for any inconvenience or confusion that has occurred. We have researched your account and found an account was created on 11/12/2014 which started with a 7 day free trial. This 7 day free trial will expire on 11/20/2014. The monthly membership of $19.95 a month would have charged at the end of the trial if the membership was not cancelled. We do see the membership was canceled at your request on 11/12/2014. You will not be billed the membership fee since you canceled within the 7 days. The free trial is still available to you until 11/20/2014.

In looking at your account, we have found a single charge of $.95 for a Contact information report requested on 11/12/2014. This report would not have been part of the free trial. It appears the account was canceled as requested within the 7 day trial with a single charge of $.95.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992

Best Regards,
Ann H

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Elishia Pom

INF*PEOPLESMART.COM SCAMMED ME.

Sep 25, 2014

1.0

ON SEPTEMBER 7TH,2014 I WAS TRYING TO FIND CONTACT INFORMATION ABOUT A FRIEND AND PEOPLE SMART THEY WERE A FREE SERVICE, BUT THEY ARE NOT. SO I THOUGHT I WAS JUST PAYING FOR A 1 TIME CHARGE OF 9.95 FOR 1 MONTH, I DID NOT REALIZE THEY CHARGE EVERY MONTH THE AMOUNT OF 59.70, WHICH IS NOT WHAT I WANTED. I CANCELLED THE MEMBERSHIP, BUT THEY WILL NOT REFUND MY MONEY. MY ORDER ID# IS 61216****, AND PAYMENT

ID# 4395**** FOR $59.70 CHARGED ON 9/07/2014.

IF I DO NOT GET A REFUND I WILL CONTACT THE BBB AND ANY OTHER CONSUMER AGENCY THAT I CAN FIND.

THANK YOU,

LINDA MORRIS

Loss:

$5970

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Ms. Morris,

Thank you for your recent correspondence to PissedConsumer.com dated September 25, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your memberships and issued a refund on September 25, 2014, for the agreed upon amount of $54.73 which has been processed for receipt number 612167591. We appreciate you calling us and giving us a chance to resolve the issue for you.

After researching we have found an account showing our services were obtained on 8/15/2014 for a 6-month Unlimited Phone + Work + Contact + Criminal Search membership which included a free background report. The background report (a value of $29.95) was free due to it being connected to the membership. The search membership would renew on a 6 month basis. There was only one charge on your card for this membership as opposed to any monthly charge.

I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992

Regards,
Ann H
Member Services Representative

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Anonymous

Guest-560950

Jackson, Tennessee

Review from Jackson, Tennessee

Nov 22, 2014

2.0

I had the same problem. I canceled on time.I remember reading how ridiculous the fee was for identity protection not to mention how pointless it was to have simply because I was going to cancel.

I found out I was indeed charged 19.95 for it when I under NO circumstances selected to have it. The man assisting me, Mark, spoke very poor English I could barely understand him. He also kept inferring I was lying. I am furious.

I want that money put back into my account. I was scammed and no one wants to help. I will contact the Better Business Bureau.

Perhaps even a lawyer. It may seem petty but I refuse to be scammed.

Peoplesmart Reply:

Dear Mr. Trevino,

Thank you for your recent correspondence to PissedConsumer.com dated November 22, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we had already canceled your IdentitySmart memberships and issued a refund on November 24/2014, for the amount of $19.95 which has been processed for receipt number 615411279. Please allow at least 3-5 business days for your financial institution to receive the funds.

After researching your account we see that you signed up for a 7-day Free Trial membership to PeopleSmart and 7-day Free Trial subscription to IdentitySmart. IdentitySmart is a service that provides you with the tools needed to manage and protect your identity. Your PeopleSmart membership includes basic People Searches which will return listed contact information, such as address and phone number. You canceled your subscription to PeopleSmart on 11/8/2014; however, you did not cancel your subscription to IdentitySmart. As such, the membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. If you still need assistance with your membership or if you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Regards,

Ann H.

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Anonymous

Guest-561039

Davison, Michigan

Review from Vassar, Michigan

Nov 22, 2014

Like many others, I have been charged for services that I did not agree to, and I will be compiling a list of these charges for my records. The same thing occurred with InstantCheckmate, which appears to be related. I cancelled on the InstantCheckmate site, and by some incredible coincidence, that same day, they charged me one last charge. Seemed to me like one last fraudulent charge before they made their exit from my account. I was just recently charged $25 (usually $15) by Identity Smart / People Smart, and I have no idea why. These charges have occurred for many months and they now seem to be inflated, which is really beside the point, because the charges should never have been there in the first place.

I have seen several reviews and several complaints about this service, and it sounds like the makings of a class action suit. I am not 'out for blood', I merely want my situation remedied ASAP. If it is not, I will make it my #1 priority to shake the very foundation of this company, and I am just the person to get the ball rolling in that aspect.

In summary, I urge you to give this matter 100% of your attention, or legal ramifications will be pursued. I honestly hope it does not come to that, but I can't AFFORD to simply sit by and watch this happen, to me, or to anyone else.

Thank you for your time, and your consideration.

Brandon Hutson

Peoplesmart Reply:

Mr. Hutson,

Thank you for your recent correspondence to PissedConsumer.com dated November 22, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart/IdentitySmart a positive one. As such, we have canceled your membership and issued a refund for the amount of $59.80 (4 months) which has been processed for receipt number 518772475 .This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds.

When you purchased your original mobile phone report there was an offer for a 7-day IdentitySmart trial to the web site. It appears that you signed-up for that offer during the checkout process. The IdentitySmart membership billed $14.95 when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

We are not connected in any way to InstantCheckmate. Any issue with InstantCheckmate would need to be addressed with them directly.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Regards,
Ann H

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Malaika Qhy

Ripped off since Feb.

Oct 30, 2014

I did one search and paid for it. When I realized that I had inadvertently authorized a service I immediately stopped the service.

Less than 1 month later, I was laid off. My laptop and emails were not available to me any longer. The account I used to make this purchase is an old account I used with my wife for emergency transfer of funds, I rarely check it and do not get a paper monthly account list. It is a credit union and does not cost me anything.

Today I went to make a deposit and was shocked to see that it was over $160 less than expected on my balance. I went on line and found that people smart has been charging me $19.95 per month since February. I immediately called them and the most they would refund is 3 months of charges, and possibly one more month. I am furious.

This is not a product I would need or want a monthly service. I am not sure that I ever requested the 7 day trial.

This is a horrible scam, and I look forward to my refund in class action law suit. Anyone want to join me?

Loss:

$180

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Mr. Black,

Thank you for your recent correspondence to PissedConsumer.com dated 10/30/14. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart is a positive one. As such, we have canceled your membership and issued a refund for the amount of $79.80 which has been processed for receipt number 567989576. This will process immediately through our order system and card processor; however, please allow at least 3-5 business days for your financial institution to receive the funds. We are unable to refund any charges that are more than 120 days.

When you purchased your original report there was an offer for a 7-day trial to the web site. It appears that you signed-up for that offer during the checkout process. The membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992

View full review

Latanya Tpf

4 dead bodies.

Sep 14, 2014

3.0

On September 13th 2014, 4 armed assailents entered my house at 3:00AM.

I grabbed my shotgun and killed the intruders and called the sheriff.

The sheriff arrived and during his investigation found a piece of paper with my name and address and the corporate logo for Peoplesmart on it... Apparently Peoplesmart works around blocks on public records for the Witness protection program and there is nothing the FBI can do about it...Congratulations Peoplesmart, you nearly got me killed. :)

So for the rest of you reading this, you can be sure that Peoplesmart has your best interests in mind and will give you all the information you want on someone. Guaranteed.......

That goes the same for the other way around.....Enjoy!

Preferred solution:

Give me the source of your information along with the time and date it was recived.

Peoplesmart Reply:

Dear Mr. Nugent,

Thank you for your recent correspondence to PissedConsumer.com dated September 14, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

Based on the information you provided, we were unable to locate any local or nationwide news stories about this incident that would help us determine whether anyone has accessed your public records through PeopleSmart. Of course, we are happy to cooperate with any law enforcement investigation into the incident.

In regards to the sources of information on PeopleSmart, think of our service as a search engine that aggregates existing public information into one place. If the information is not publicly available elsewhere (for example, if a court record is sealed) it will not appear on PeopleSmart. Our Privacy Team can work with you to help you identify places online where your information may be inadvertently shared with the public, as well as opt you out from appearing on PeopleSmart. You can contact them directly at privacy@peoplesmart.com.

Please let us know if there is anything else we can do to assist with quickly resolving this situation.

View full review

Anonymous

Guest-554048

Silver Springs, Florida

Peoplesmart - Membership Review from Holly Hill, Florida

Nov 04, 2014

1.5

I have tried for 3 or 4 days now to cancel this membership before having my debit card charged. Every time I tried to click on change billing information/ cancel trial membership it would not load page to do so.

I am extremely pissed after being charged $19.95 twice to my bank account. The website was not helpful nor did it help me in any way shape or form.

I will tell everyone I know and make sure enough negative feedback gets out so this does not happen to anyone else. I am now $40 short in my account for lack of good customer service from peoplesmart.com

Peoplesmart Reply:

Dear Ms. Church,

Thank you for your recent correspondence to PissedConsumer.com dated November 04, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your memberships and issued a refund on November 05, 2014, for the amount of $39.90 which has been processed for receipt number 614950582.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992

View full review

Anonymous

Guest-555389

Georgetown, Ohio

Peoplesmart - Trial Membership Review from Georgetown, Ohio

Nov 07, 2014

1.0

I have tried to cancel my free trial for the past 3 days but every time I click on the link to cancel nothing happens!!! Have noticed this issue with other links as well, like customer service!!! Please help so I'm not charged for a membership.

Peoplesmart Reply:

Dear Ms. Draper,

Thank you for your recent correspondence to PissedConsumer.com dated November 7, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. I am sorry to hear that you had difficulty canceling your membership online. Our records show that you did successfully cancel your unlimited search membership on November 7, 2014. As you were still within the seven day free trial period, you were not charged for the search membership. However, you had also enrolled in a seven day free trial for IdentitySmart, our identity protection program. We have subsequently canceled that membership and issued you a refund for $19.95. Please allow at least 3-5 business days for your financial institution to receive the funds.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Sincerely,
Susie L

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Rosalynn Mqd

Charged for free trial!

Sep 30, 2014

1.0

I signed up for the 7-day free trial at peoplesmart to do some searches on people I do business with. I decided to start with checking the accuracy of their data by doing a search on myself.

The search results were outdated and insufficient. There is more info about me on google than on their website! I decided to cancel the membership immediately, the same day I signed up. However, I was charged $19.95 for my one search!

They say that if you generate PDF report, they will change you even if this was during the free trial!

Now, I got charged for service I didn't receive. This is scam!

Loss:

$20

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Ramzi,

Hello and thank you for your recent correspondence to PissedConsumer.com dated September 30, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart is a positive one. As such, we issued a refund for the amount of $19.95. Upon the initial visit to the website, there was a sign up for a background report in addition to the 7 day free trial that was automatically offered. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

I do apologize for the misunderstanding as to the membership package that was purchased. An unlimited membership with PeopleSmart.com entitles you to access to the leading people search database, reverse contact and phone lookups, email and social network lookups, and sex offender and inmate records lookups. Premium Reports are not included with this membership. A Background Report is only available for individual purchase.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Regards,
Josh S.

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Anonymous

Guest-557099

Fort Worth, Texas

I do not wish to use the services of PeopleSmart and request to cancel my account

Nov 12, 2014

I used the wrong Credit Card number ! I sincerely appreciate your assistance to cancel my account with PeopleSmart

My name is Robert Mooney % rkmooney99@***.net You must understand that I do not need 100 words to submit my request MY address is : 1821 Granada Road , Fort Worth Texas USA. This is a very fine city to live in.The cost of living is very low when compared with Dallas which is 40 miles East of Fort Worth.

I am President of Shamrock Resources. I am a former Marine Corps Officer Special Forces Second Marine Division

Baker Company Fleet Marine Force . My email address is rkmooney99@***.net I sincerely appreciate your assistance. The tempercure today reached a low of 31 degrees and it expected to remain very cold for the next week.

I am 84 years old and will reach 85 years old of November 16 which is next Sunday. I did not think that I would live this long. I sincerely regret using this space but must in order to fulfill the requirement of a minimum of 100 words. I'm sure that you will understand my plight and cancel my account which I do not want this credit card charged for by way of old age error.

Peoplesmart Reply:

Dear Mr. Mooney,

Thank you for your recent correspondence to PissedConsumer.com dated November 12, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your trial membership effective on 11/13/2014. You will not be charged for the membership. Although your trial is canceled, you will be able to enjoy the benefits of your membership until 11/19/2014.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Sincerely,
Ann H

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Anonymous

Guest-548208

Meridian, Idaho

I cancelled my subscription twice and I just got billed again.

Oct 19, 2014

2.5

I took this out a few months ago on a trial membership. After that I cancelled it not once by twice. I just got billed again. I have instructed the bank to no longer honor this. I would also like credited for the last 2 times. I have made contact by e-mail twice and was assured this would be taken care of and it hasn't occurred. I don't want to turn this over to the Better Business but I will unless this is taken care of. I am asking that you please take care of this for me.

Carol Evans

Fruitland Idaho

Pros:

How fast they helped

Cons:

Constant charges

Loss:

$39

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Ms. Evans,

Thank you for your recent correspondence to PissedConsumer.com dated October 19, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.

We were able to locate a PeopleSmart membership created on 8/4/2014 which was canceled on 8/5/2014 per your email request. There were no charges on this account except for the phone report purchased at the start of the trial membership. We also found a PeopleVerified membership created on 6/3/2014, which was canceled per your email request on 6/20/2014.

Upon further investigation, we also show a FreePhoneTracer membership was also created on 6/3/2014. This membership also started with a 7 day free trial which turned into a monthly membership on 6/11/2014. We received no request to cancel this membership until your email on 8/16/2014. The membership was canceled immediately. We have issued a refund of $19.95 for the last charge which occurred on 8/11/2014.

If you are showing any charge more recent than August of this year, we do request that you contact us for further assistance as we were unable to locate any recent charges with the information provided. We apologize for any confusion regarding your memberships.

Regards,

Ann H
Member Services Representative

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Mistee Tqh

I was charged for services , after a declined attempt

Sep 06, 2014

1.0

Hello, I have a concern for the charges that were taken from my account from PeopleSmart.com . I had originally signed up for a 7 day free trial on August 23,2014.

I had received an email on August 30 2014 stating that the free trial will expire . I had also received an email on the same day right after, telling me that an attempt was made to take out a payment for 1 month unlimited membership.

The card that I had used for my trial had no funds at the time so I received an email stating that on August 30,2014 the card was declined and to please update the information to receive the membership. This morning I received my statement from American Express and it appears that they have taken two payments of $19.95 out of my account on August 5,2014 (5) days after my free trial had expired .

Loss:

$40

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Mr. Flowers,

Thank you for your recent correspondence to PissedConsumer.com dated September 6, 2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have canceled your memberships and issued a refund on September 8, 2014, for the amount of $39.90 which has been processed for receipt number 612524397.

Since there was no cancellation of the memberships, they billed when the trials expired after 7 days. We do state on the website that the trials will go into a monthly billing cycle if not canceled within the week time frame. However, I do apologize for any misunderstanding about the membership package that you purchased.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Susie L.

View full review

Anonymous

Guest-536294

Signing up for one membership gets you both which then have to be cancelled separately

Sep 19, 2014

I signed up for a free 7day trial of PeopleSmart on 6/16/14. I sent them a cancellation request on 6/19/14. I have received charges to my credit card for June, July, and August for $19.95 each month for PeopleSmart Search Access. This is what they show at My Account:

June Order ID 59921**** Payment ID 4143**** $19.95

July Order ID 59921**** Payment ID 4251**** $19.95

August Irder ID 59921**** Payment ID 4352**** $19.95

I've contacted them by email and gotten no satisfaction. If I understand their logic, they say that I signed up for IdentitySmart + PeopleSmart Search Access - each costing $19.95 per month. They say that I cancelled only the IdentitySmart and not the PeopleSmart Search Access membership. I only wanted the PeopleSmart Search Access membership and thought that that was what I was cancelling. I didn't want or care an iota about the IdentitySmart. Basically, they're saying that I signed up for both in one transaction, but if you want to cancel, you have to cancel them separately. I think they're running a racket by making the cancellation process convoluted and confusing to their advantage. I want the unwanted membership charges to my credit card reversed.

Preferred solution:

Full refund

Peoplesmart Reply:

Dear Dolores,

Thank you for your recent correspondence to PissedConsumer.com dated 9/19/2014. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. We value you as our customer and want to make your experience with PeopleSmart a positive one. As such, we have issued a refund September 22, for the amount of $59.85 which has been processed for receipt number 599219655. This refund included the charges occurring on 6/24, 7/24 and 8/24. Please allow at least 3-5 business days for your financial institution to receive the funds.

After researching your account we see that you signed up for a 7-day Free Trial membership to PeopleSmart and 7-day Free Trial subscription to IdentitySmart. IdentitySmart is a service that provides you with the tools needed to manage and protect your identity. Your PeopleSmart membership includes basic People Searches which will return listed contact information, such as address and phone number. You canceled your subscription to IdentitySmart over the web site on 6/19/2014; however, you did not cancel your subscription to PeopleSmart. As such, the membership billed when the trial expired after 7 days, since there was no cancellation of the membership. I understand you were previously told the IdentitySmart was continuing to charge however it was indeed the PeopleSmart membership that was continuing to bill. I do apologize for the misunderstanding as to the membership package that was purchased. This was itemized for you at the checkout process where you would have put in your card information and also in the confirmation email that was sent immediately after purchase.

I apologize if you found the cancellation process confusing. Our intention is to make the cancellation process as easy as possible for our customers. Your comments have been entered into our customer feedback system where it can be viewed by our upper level management. Your feedback is appreciated.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992

Regards,
Ann H

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