Peoplesmart Reviews and Complaints | peoplesmart.com @ Pissed Consumer

New Reviewer

Feb 17, 2022 Patricia O Xfn

Got charged $1.00 got no information

1.0

please refund my $1.00 I got now information and screen went back to give informationdon'dod so please refund my dollar

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ID

#3346563

Location

Denver, Colorado

Loss

$1

Feb 03, 2022 PissedConsumer3311544 of Woodbridge, VA

Canceled trial and still charged

1.0

Canceled trial membership 4 days in advance and account was still charged $49.99 ????? Suppose that was all I had in my account other bills or checks would bounce and I would be responsible for the overdraft fees. That's not professionalism nor accountability by them for their mess up ! Passing the buck on me, I can't respect that !

User's recommendation: I wouldn't purchase this.

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ID

#3311544

Location

Woodbridge, Virginia

New Reviewer

Jul 08, 2019 Perry C Wjf

Not Honoring Subscription when acquired by BeenVerified

1.0

I just tried logging into my PeopleSmart Account and was told that ownership was transferred to BeenVerified and that my subscription was cancelled. The issue is that I renewed my yearly subscription on March 4th and it does not expire until that date next year. I'm pretty sure my subscription cannot be cancelled unless a partial refund is offered for the prorated amount. Otherwise it is theft of service. It is not a lot of money ($35.40) but it is a subscription I paid for and expect to receive until it renews next year. Either that, or I receive a prorated refund. This is no different than a landlord purchasing a property that still has to honor the current lease until it expires. Has anyone else been given this info when they logged in and have a current subscription? It states that all subscriptions are cancelled as of 6/30/19

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1 comment

Jul 19, 2019 PissedConsumer1718897 #1718897

They cancelled the subscriptions June 30, but continued to take payments until that day. Total B.S.

Reply

0 0

ID

#1581203

Pros

Affordable database service

Cons

Beenverified not honoring subscription

Reason of review

Return, Exchange or Cancellation Policy

Loss

$35

Preferred solution

Deliver product or service ordered

New Reviewer

Mar 04, 2019 elaine b Gyw

Why is been verified being used It is not free

why is been verified being used it charges ?????????????

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ID

#1485983

Location

Leominster, Massachusetts

Reason of review

Not as described/ advertised

New Reviewer

Oct 23, 2018 Phil B Sny

Did not realize it was a continuing, automatic recharge each month

1.4

Did not realizes an automatic recharge of $23.40 each month until I got my American Express Credit Card bill. I notified the Peoplesmart Company by their email, but there was never an acknowledgement that they received it. So, I am also sending the same notification that I do not want want to continue the subscription if I was ever subscribed. Stop the subscription now. Do not charge my Credit Card. This was to locate and find out out who charged me with this recurring expense. To me it is a scam. I am notifing American Express of this directive in order to block anymore automatic recuring charges. Count the words.

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ID

#1387399

Location

Gun Barrel City, Texas

Service

Peoplesmart Customer Care

Pros

Helped me fast

Cons

Seemed deceptive

Reason of review

did not realize it was automatic rechare each month.

Loss

$23

Preferred solution

Full refund

New Reviewer

Dec 29, 2017 Marvin Nbw of Pittsburgh, PA

FRAUD COMPANY DO NOT USE

1.0

Update by user Dec 29, 2017

Added situation to facebook to let EVERYONE know their business practices. A "supervisor" called me back.

After 120 days it's not their problem it's a dispute with the credit card. I went to their fb page and they hadn't posted since last President's day. I messaged them my fb post but I doubt that will mean anything.

I'm not backing down. I'm going to spend every spare moment I have letting people know it's a scam with HORRIBLE customer service.

Original review posted by user Dec 29, 2017

Just found out my sick 65 year old father's credit card has been used since 12/22/13 and charged $29.95 a month sin e then. The account was linked to a junk email account I use. I've caught several fraud cases with this email including AppleID but none linked to my father's credit card. I lived between California and Florida during this time while my sick father lived in Michigan. I NEVER had access to his financial info and would NEVER use it. I also would never do a background check on anyone. I have no need in my life for this service. I emailed the company all this info and they say they have a No Refund Policy but refunded my dad four months. It's been 5 years of fraud and they want to give him a 4 month refund? This is unacceptable. I called and was given the run around of that's all they can possibly do even though it's fraud. I asked for her supervisor AND recorded the call. Someone is supposed to get back to me. We'll see how that goes. Do not use this company. I will be calling my local news business investigating team to try to get the entire amount refunded. This is beyond ridiculous and I believe the whole Peoplesmart company is a scam now.

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9 comments

Dec 31, 2017 PissedConsumer1411606 #1411606

Wow! Did I touch a nerve?

That happens when internet trolls get called out. You say I can't comprehend what's happening but really it's the opposite. The card was cancelled immediately upon noticing the charge. You seem to be very angry my father let this fraud happen for so long and you being 65 and also ill would or could NEVER let this happen.

Well my father doesn't just have a cold. He is gravely ill and has been for years. Between the heart failure, COPD, extreme abdominal nerve damage, blood clots in his legs, a tumor on his pancreas, gall bladder surgery, spleen surgery, extreme depression from losing all his freedom almost overnight going from a healthy man that worked hard and loved life to someone in constant debilitating pain. He weighs 100lbs because it hurts to eat.

He drinks ensure when he can and a feeding tube might be placed soon. I was told two years ago he didn't have much time left by his cardiologist because his heart failure is so severe.

You also can sign up for this company and pay monthly for unlimited searches. I have no need for that in my life.

I don't understand your anger or why you keep saying I'm trying to correct or delete information on their site. I could care less what info they have on me. I just want my father to get his money back. How wonderful would that be for him to get the refund and go on a trip somewhere he's never been and actually LIVE for a few days before you have to get back to real life and pray you die in your sleep at home and not in pain hooked up to loud machines in a hospital.

I get not noticing the charges for years was really dumb. I asked why he kept paying and he said he thought it was part of his phone or cable bill. His brain is very sick and the meds just make it worse.

I'm not saying Peoplesmart just picked his card and my junk email out of the air and started charging us for fun.

I'm saying neither of us signed up for the unlimited monthly background checks for $29.95 per month. The account was also not used a single time in all these years to do a single background check on anyone.

What I'm saying is this is obvious fraud. Their customer service did not care one bit and that enrages me because my dad does not need this aggravation right now.

When he called Peoplesmart they told him if he opened a credit card investigation I (his daughter) would go to jail because the account was in my name. Scare tactics by a scam company on a sick man. I convinced my father to ignore them and cancel the card and have the fraud department take care of it.

So you see Troll you really have no idea what you are talking about.

I wrote my post to warn people, create some awareness and take care of those who can't take care of themselves when scam companies like Peoplesmart get their greedy claws on a credit card number. Get a life!

Reply

0 0

Dec 30, 2017 PissedConsumer1411289 #1411289

@PissedConsumer1411262

My dad is extremely ill and has been for a few years now. He also has no idea how to use a computer.

I didn't say this company didn't have the correct information on us. Neither of us ever signed up and they have been charging him $29.95 a month for years which is FRAUD. The credit card is involved now but I would hope and assume this company would want to correct the issue once they had all the facts and not only did they not want to, they didn't care. My father is all I have in this world, if I want to spread the word on the internet so others can protect themselves and those they love I will spend every spare minute I have doing so.

Also I never said 65 is old but I hope it took you every one of those years to develop that nasty troll attitude. I couldn't imagine a life like yours.

Find love in something, share and protect it. Then you might understand why I am fighting my sick father's fight!

Reply

0 0

Dec 30, 2017 PissedConsumer1411438 #1411438

@PissedConsumer1411289

Lastly, there is something off about your entire rant. You say this website fraudulently obtained and billed your father's credit card and then used one of your email addresses.

Come on. As much as I despise these sites, I doubt seriously they found a way to get hold of your card and your email address and then bill you (your father) for four years straight without either of you realizing it. You might want to backtrack it to see if anyone who has access to your fathers information and your email address signed up, providing that information. Even if that person backed out, or thought he/she had done so.

But four years of credit card charges is a mistake on your part (whoever maintains your dad's finances). Time to wake up, cancel the card by calling the credit card issuer and declare fraudulent charges. Ask for a new card to be issued to replace that card. You're in for a long haul if you think the bank is going to accept that you allowed four years of charges and are just now questioning them.

Good luck with that. You're clearly not mentally challenged, so I have no empathy for four years of stupidity. Has not a thing to do with love.

Take your love to the bank and try to pay your bills with it and see how far that gets you. Sheesh.

View more comments (8)

ID

#1158125

Reason of review

Problems with payment

Nov 15, 2017 PissedConsumer1131894 of Sacramento, CA

All I want to do is cancel my subscription

1.0

I ordered a online subscription to find out the date my divorce was actually finalized because I didn’t want to wait two weeks for the county to provide the information. Well even though it was listed on the information they would provide it wasn’t listed. So after a couple months of being charged for there services I tried to cancel my subscription. They said it would take a minute. All the person on the phone would do is try to sell me other products. After 20 minuets of me saying no over and over again to a limitless number of products I said let me speak to a supervisor. He said your card will be changed $39.95 for some product and hung up. I called back told the new person that i didn’t want to buy anything all I want to do is cancel my subscription she rambled off a number which I couldn’t understand because, of her accent, then she hung up. I tried to call back numerous times only to get a busy signal. Thanks to them I locked my debit card so it won’t be changed and requested a replacement card. So if you use this company don’t try to cancel just go straight to locking your debit card because you can’t just cancel your subscription. Use a different company.

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ID

#1131894

Service

Peoplesmart Customer Care

Reason of review

Return, Exchange or Cancellation Policy

New Reviewer

May 21, 2017 Peighton Amg

My issue is that you have my name on your site

1.0

To It May Concern: I would like you to remove my name that is connected and posted on your site. Names of my family and so forth on the site site. My name is Jerry Whitaker II you did not let me know you did not send me an email that my information was on this site I need this to be resolved and removed Monday morning.

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ID

#1050118

Service

Peoplesmart Public Record

PissedConsumer1014534 Feb 27, 2017

I did not get what was promised

1.0

This service did not provide what was offered, but they were quick to debit my account. This is not what I thought I purchased.{{Redacted}} They provided information that could easily be looked up on the internet.

In order to get additional information you have to continue paying more and more money. {{Redacted}} I am not satisfied with my purchase and if I could get my money back, I would. How do I get my money back?

Can you tell me how to get a refund? {{Redacted}}

Peoplesmart Reply:

Sabrina purchased a county check (Criminal record). Theses records are not viewed right away. This is a county check to obtain the records that were not digitized from the court house. The customer contacted us on 3/9/2017 and we had issued a refund for the report.

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ID

#1014534

Cons

Product

Reason of review

Not as described/ advertised

Loss

$19

Preferred solution

Full refund

New Reviewer

Colan Etb Jan 18, 2016

Scam scam scam

1.0

Update by user Jan 20, 2016

What is unethical about this practice is (a) enrolling participants in TWO separate services on the sly and (b) only canceling ONE when customers are clearly attempting to sever ties with/cancel all services. Additionally, every other service (student loans, credit cards, etc.) send monthly billing statements to customer's email to remind/provide record of upcoming bills and withdrawals from one's checking account.

A thorough perusal of my email accounts (b/c I save everything) demonstrates that Peoplesmart NEVER sent any such emails. Ever. Even my spam/promotions folder is holding onto stuff from the past few months, and there was nothing.

Therefore, refunding four months is a hollow gesture at best, considering that they charged me for 16 months, when only ONE of those months were what I wanted (and assumed) I paid for.

Given how many complaints similar to mine that I've found on this site and others, it's clear that this company is engaged in non-ethical business practices and that it will continue to do so.

Original review posted by user Jan 18, 2016

In October of 2014 I purchased the $19.95 for a month of background checks and cancelled within days. I have never had any record of emails from PeopleSearch at all...yet they have somehow been charging me.

I'd NEVER ordered (or wanted) Identity Smart, and yet a perusal of this site shows that others who have had the same issue are being told they cancelled Identity Smart and not the former. This is utter and complete garbage and a scam.

They've STOLEN close to $300 from me and I'm definitely pissed.

I'm contesting these charges with my bank and reporting this organization to both my state's consumer advocacy group, FTC, as well as the BBB.

Peoplesmart Reply:

Hello Ms. Marshall,

Thank you for your recent correspondence to PissedConsumer.com dated January 18, 2016. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any misunderstanding as to the membership package purchased. During the visit to the website on October 3, 2014, two different memberships were started. One was a monthly unlimited search membership and the other was a 30 day free trial of IdentitySmart. The IdentitySmart membership was canceled online on October 3, 2014 but the unlimited search membership was not canceled. The membership continued to automatically renew every month. We do itemize the purchases on the website during the checkout process and in the confirmation email that is sent immediately after purchase. In addition, we list our phone number on the credit card statement every month so customers can contact us if they are charged and do not wish to continue the service. Had we been contacted sooner, we would have been able to prevent further billing.

I do understand that you were not aware that you had enrolled in the two memberships. I have canceled your unlimited search membership and issued four refunds for $19.95 for order number 614134838. In our Terms of Use, we do state that all sales are final after 60 days. However, in this case, we have extended our policy and issued refunds for all charges which have occurred within the last 120 days. The refunds will process immediately through our system. However, your financial institution may require up to 7 business days of additional processing time before they are reflected in your account balance.

I appreciate you contacting us so we could address your concerns. If you need any further assistance, please feel free to contact us directly at 1-888-813-0008.

Sincerely,
Susie L.
Member Services Representative

View full review

ID

#773317

Cons

240 dollar free trial
Unauthorized billing

Reason of review

continued to charge me after cancellation; never processed cancellation.

Loss

$280

Preferred solution

Full refund

PissedConsumer772627 Jan 17, 2016

Unauthroized charges peoplesmart

just noticed an "authorized" transaction on our paypal account...

will probably be blindsided with an explanation like they have with so many other people.

Watch Out!!

working now with paypal to get everything blocked and charges reversed. this is not right

now I can't press enter unless I write and eighty plus word story about our complaint.

This should tell you that PeopleSmart are Smart to trape you in, and I am writing eighty words so I can get this written and presented to the public.

Please be advised and check the charges on your different accounts.

great..I have reached 91 words.

Peoplesmart Reply:

Dear Ms. Duhaime-Londberg,

Thank you for your recent correspondence to PissedConsumer.com dated January 17, 2016. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. In investigating the account, we see that there was a purchase on the website on April 9, 2014 for a phone report for $0.95 and a 7 day free trial of an unlimited search membership. The report was being offered at a discounted price with enrollment in the trial. The trial period expired on April 17, 2014 at which you were billed $19.95 for the membership fee. We do state on the website before purchase, and in the email confirmation that is sent immediately after, that if the trial is not canceled within the 7 day time frame, it will go into a monthly billing cycle.

I apologize for any misunderstanding about the membership package that was purchased. We understand that you were unaware that you had enrolled in a membership, but had we been contacted sooner, we would have been able to cancel immediately to prevent further charges. I have canceled your membership and issued four refunds for $19.95 for order number 581747815. In our Terms of Use, we do state that all sales are final after 60 days. However, in this case, we have extended our policy and issued refunds for all charges which have occurred within the last 120 days. The refunds will process immediately through our system. However, up to 7 business days of additional processing time may be required by PayPal or your financial institution before the refunds are reflected in your account balance.

I appreciate you contacting us so we could address your concerns. If you need any further assistance, please feel free to contact us directly at 1-888-813-0008.

Sincerely,
Susie L.
Member Services Representative

View full review

ID

#772627

Cons

Refusal to refund entire amount
Peoplesmart customer service
Unauthorized billing

Reason of review

Problems with payment

PissedConsumer722610 Oct 23, 2015

Incorrect Information

5.0

My name is Everylee Mitizie Watson.

I am not related to a Claire M. Cahill, please take her off my information. mitiziewatson@***.com, and mitiziemouse@***.com. Also, my number is incorrect. I no longer have 317-924-****. For about 15 years. Also, my son and husband, do not have that number. Douglas Ed.Watson, and Isaac B. Watson, Sr. And I am a woman. You have Sr. after my name Everylee Mitizie Watson, no Sr. Please correct. Need to verify send email to mitiziewatson@***.com . I can not think of anymore words. I will put letters so it will let me send this to you. Thanks.

Thanks a million,

Grandma Mitizie. I am 63 years old. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru. I hope this goes thru.

Peoplesmart Reply:

Dear Ms. Watson,

Thank you for your recent correspondence to PissedConsumer.com dated October 23, 2015. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience in finding incorrect information on our website. We have a read-only agreement with our information provider, and cannot change any information. However, we respect privacy, and that is why we have an Opt-Out process built into our website. You can go to the address below or give us a call at 888-694-1992 to have a representative help you through the process. Please follow the link below to manage your listing: http://www.peoplesmart.com/optout

Sincerely,
Shauna K
Member Services Representative

View full review

ID

#722610

Pros

I liked

Reason of review

Bad quality

PissedConsumer695326 Sep 06, 2015

Peoplesmart Service Charges Review from Tyler, Texas

1.0

They charged my debit card and I want my money back in my account now . This place is horrible will never use again

Peoplesmart Reply:

Dear Mr. Clark,

Thank you for your recent correspondence to PissedConsumer.com dated September 6, 2015. Your concerns were forwarded to PeopleSmart.com for review and response.

We would like to apologize for any confusion regarding the membership that was purchased. After researching the account we see that a Search membership was started on 6/28/2015 and a phone report was purchased for $.99 (a $9.95 value when purchased without a membership).

The trial expired on 7/6/2015, at which time you were charged $19.99 for the membership. The membership will renew monthly until canceled as stated in the terms of use and in the purchase confirmation sent to the email address on record.

We have canceled your membership as of 9/8/2015 and you will not be charged again. We have processed refunds for your membership. You will have 3 refunds for $19.99 for the membership charges . You will see each individual refund post to your statement. The refund will process through our system immediately. However, your financial institution may require up to 7 business days for additional processing before it is reflected in your account balance.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Sincerely,
Ann H

View full review

ID

#695326

PissedConsumer671172 Jul 24, 2015

Peoplesmart Service Charges Review from Findlay, Ohio

I just found out that someone set up an account with peoplesmart back in January with my credit card information. When I called the customer service number I was told the account would be cancelled and I was only going to be refunded for this billing cycle for 14.95! I feel I should be refunded for ALL the charges because I wasn't using whatever service they offer!

Peoplesmart Reply:

Dear Ms. Rose,

Thank you for your recent correspondence to PissedConsumer.com dated July 24, 2015. Your concerns were forwarded to PeopleSmart.com for review and response.

I apologize for any inconvenience caused with respect to this matter. Unfortunately, I am unable to locate an account for you with any recent transactions. It appears as if there is another account that may be under a different email address. In order to address your concern, we would need more information.

Please contact our Member Services department again so we can discuss a resolution with you. We can be reached at 1-888-813-0008.

Sincerely,
Susie L.
Member Services

View full review

ID

#671172

New Reviewer

Shirel Woe Jul 22, 2015

Scam use unethical means to get and keep memberships

2.0

I used the 1.00 fee for one time use. they signed me up for membership, never sent the confirmation e-mail they said they sent.

no monthly e-mail of receipt of fee on credit card. they do send e-mails to get you to upgrade. This is unethical and a scam. I had to hit cancel membership 6 times before it would register cancelled membership.

I went in to cancel membership over a year ago, and now I see what happened, they don't accept the cancel membership when you click it the first time.

Scam!!! A class action suit should be filled against this company.

Peoplesmart Reply:

Hello,

Thank you for your recent correspondence to PissedConsumer.com dated July 22, 2015. Your concerns were forwarded to PeopleSmart.com for review and response.

I want to apologize for any inconvenience you experienced with our product and/or purchase process. With the detail provided with your complaint I am unable to locate a specific order or account.

I appreciate you reaching out to us so we can make things right. If you require clarification on any of the issues raised, please feel free to contact us directly at 888-694-1992.

Sincerely,
Ann H
Member Services

View full review

ID

#670086

Cons

Refusal to refund entire amount

Reason of review

Poor customer service

Loss

$144

Product or Service Quality	2/5
Website	2/5
Exchange, Refund and Cancellation Policy	1/5
Price Affordability	1/5
Value for money	1/5

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