Peoplesmart's reply to:
PeopleSmart com 1-8888130008
On 9/5/10 I went on line to peoplesmart.com to see if I could locate a cousin of mine. I order the original report at 1.95 to see his phone number. I wanted more information on him so I upgraded my report to the 18.00 report. On the website the advertised a free 7 day trial. I did not want this as I was only looking for my cousin which was a 1 shot deal. I checked my account and saw the two charges and did not think about anymore, because according to my caluclations 7 days from 9/5/2010 would put it at 9/12/2010 or 9/13/2010 at the latest. I saw no other charges on my account from peoplesmart.com so I thought no more about it.
Well on 9/18/2010 I checked my account and saw a charge from peoplesmart.com fro 35.40. So I went back to peoplesmart.com to check my out my account (to see) if I had one. Lo and behold I did. I did not know that when I initiated the charge for the $1.95 for the inital report that I would be charged an annual membership. You would think that when I upgraded the report for 18.00 the membership would happen. So, lesson number if you are using this site for a 1.95 search be careful, you are actually signing up for a membership. When you do cancel, you have to acknowledge that you had an account in the first place. Which sucks if all you wanted was one little report.
Then I noticed that my so called 7 day free trial ended on 9/18/2010. They charged my account on 9/17/2010.
I called customer service, which the phone number is not readily available for you to do so. So, I launched a number of e-mails and the number comes up with a message that states "You are not satisfied, please call us so we can make it right". I called.
The customer service representative attemtped to BS me and tell me that I knew I had an account and a membership. When I told her that I took screenshots of all of the pages and have printout's and my activities, I did not opt in for an annual memebership. She graciously (I used the term loosely) offered to refund my money in 2-5 business days and the attempted to get me off of the phone. I told her I was not finised and let her know that I was on my way to my bank to file a formal dispute, I was going to post my experience on line. I was also going to contact my states attorney general.
I have posted to you guys. I am now on my way to my bank. Please avoid these folks.