Update by user Dec 29, 2017
Added situation to facebook to let EVERYONE know their business practices. A "supervisor" called me back.
After 120 days it's not their problem it's a dispute with the credit card. I went to their fb page and they hadn't posted since last President's day. I messaged them my fb post but I doubt that will mean anything.
I'm not backing down. I'm going to spend every spare moment I have letting people know it's a scam with HORRIBLE customer service.
Original review posted by user Dec 29, 2017
Just found out my sick 65 year old father's credit card has been used since 12/22/13 and charged $29.95 a month sin e then. The account was linked to a junk email account I use.
I've caught several fraud cases with this email including AppleID but none linked to my father's credit card. I lived between California and Florida during this time while my sick father lived in Michigan. I NEVER had access to his financial info and would NEVER use it. I also would never do a background check on anyone.
I have no need in my life for this service. I emailed the company all this info and they say they have a No Refund Policy but refunded my dad four months. It's been 5 years of fraud and they want to give him a 4 month refund? This is unacceptable.
I called and was given the run around of that's all they can possibly do even though it's fraud. I asked for her supervisor AND recorded the call. Someone is supposed to get back to me. We'll see how that goes.
Do not use this company.
I will be calling my local news business investigating team to try to get the entire amount refunded. This is beyond ridiculous and I believe the whole Peoplesmart company is a scam now.
Reason of review: Problems with payment.